THE DUCK APP SUPPORT
Need help with your account, collection, purchases, or anything else in The Duck App? We're here.
GET IN TOUCH
If you're having trouble with The Duck App or have a question that isn't answered below, send us an email.
support@duckapp.ioWhen contacting support, please include the username or email associated with your account and a brief description of the issue. Never send us your password.
COMMON QUESTIONS
If you've forgotten your password, use the Forgot Password option on the login screen. For other account access problems, contact support.
Duck Bucks are virtual currency used within The Duck App. If a completed purchase does not appear in your balance, contact support and we'll help investigate.
Crates contain randomized digital ducks. Available rarities and odds are displayed in the app before a crate is purchased.
Purchases on iPhone are processed through Apple's in-app purchase system. If you've been charged but something doesn't look right in the app, contact us.
You can request deletion of your account directly from the account settings inside The Duck App.
Found a bug or something that isn't working as expected? Email support with a description of what happened and, if possible, a screenshot.
STILL NEED HELP?
