SUPPORT
HOW CAN
WE HELP?
Need help with your account, collection, purchases, or anything else in The Duck App? We're here.
GET IN TOUCH
CONTACT SUPPORT.
Having trouble or can't find your answer below? Send us an email and we'll help investigate.
Include your account username or email and a brief description of the issue. Never send us your password.
COMMON QUESTIONS
QUICK HELP.
Answers to some of the most common questions about The Duck App.
ACCOUNT ACCESS
If you've forgotten your password, use the Forgot Password option on the login screen. For other account access problems, contact support.
DUCK BUCKS
Duck Bucks are virtual currency used within The Duck App. If a completed purchase does not appear in your balance, contact support and we'll help investigate.
CRATES & DUCKS
Crates contain randomized digital ducks. Available rarities and odds are displayed in the app before a crate is purchased.
PURCHASE ISSUES
Purchases on iPhone are processed through Apple's in-app purchase system. If you've been charged but something doesn't look right in the app, contact us.
DELETE YOUR ACCOUNT
You can request deletion of your account directly from the account settings inside The Duck App.
REPORT A PROBLEM
Found a bug or something that isn't working as expected? Email support with a description of what happened and, if possible, a screenshot.